Medicare Privacy Policy

Effective date: September 2026

We do not sell your personal information, and we only use it to help you understand and choose your Medicare coverage.

Heather Alexander ("we," "us") is an independent licensed insurance broker in Georgia. This privacy policy explains what information we collect through our website [WEBSITE URL], our webinars and events, and when you contact us by phone, text, or email, detailing how we use and protect your data.

Information we collect

We collect only what we need to answer your questions and assist you in comparing plans.

Contact details you provide: name, phone, email, mailing address, and ZIP code, for instance, when you fill out a form, register for a webinar or event, or schedule an appointment.

Information for a plan review, shared at your discretion: date of birth, Medicare number and effective dates, current plan, doctors, pharmacies, and prescription medications. We use this data to check networks, drug coverage, and costs. 

Enrollment information: if you choose to enroll, the details required by the insurance carrier's application.

Website data collected automatically: IP address, browser and device type, pages visited, and how you arrived at our site, gathered through cookies and similar tools (see Cookies and analytics below).

Please do not send your Medicare number, Social Security number, or banking details via regular email or website form. We will arrange a secure method to collect these when needed.

How we use your information

Your information is utilized solely to serve you, never for sale.

- Answer your questions and follow up on requests you make

- Register you for webinars and events and send reminders

- Review and compare Medicare coverage options available in your area

- Assist you in completing the enrollment you choose to pursue, and provide post-enrollment support

- Maintain records as required by insurance carriers, the Centers for Medicare & Medicaid Services (CMS), and state law

- Improve our website and educational content

We do not sell, rent, or trade your personal information.

How we share your information

We only share your information when necessary to help you or when legally required.

- Insurance carriers you choose to apply with to process your application

- Enrollment and quoting platforms used to compare plans and submit applications securely

- Our agency partners (the field marketing organization we contract with) for compliance, licensing, and appointment purposes

- Service providers that help run our business, like webinar, scheduling, email, and hosting tools, who may use your information only for those services

- Legal and regulatory requests, such as responding to CMS, the Georgia Office of Insurance and Safety Fire Commissioner, a subpoena, or similar lawful request

We will not share your personal information with another agent, agency, or marketing organization for their own marketing purposes without your prior express written consent.

Calls, texts, and emails

We only contact you in the manner you requested, and you can opt-out at any time.

By providing your phone number or email and agreeing on our forms, you consent to be contacted by Heather Alexander regarding Medicare and related insurance products, including calls, texts, or emails. Consent is never a condition of purchase. 

Message and data rates may apply. Reply STOP to any text to stop texts, or HELP for assistance.

Use the unsubscribe link in any email, or reach out to us to be added to our do-not-call list.

We do not share your mobile number or text consent with third parties for their marketing. 

If you schedule an appointment to discuss Medicare, we will confirm the plan types to be discussed beforehand, as required by Medicare marketing rules.

Cookies and analytics

Our website utilizes cookies to function appropriately and to understand which pages are helpful.

Analytics tools like Google Analytics show us how visitors use the site in aggregate. Advertising tools such as the Meta (Facebook) Pixel help us display our webinar and event ads to potentially interested individuals and measure ad effectiveness. We do not send your Medicare number, medications, or other health details to advertising platforms.

You can block or delete cookies in your browser settings and adjust ad preferences in your Facebook account settings. The site will continue to work if you do.

Keeping your information safe

We implement reasonable safeguards, including password-protected systems, secure enrollment platforms, and limited access, to protect your information. As no website or email system is 100% secure, we advise you to share sensitive details only through the secure methods we provide. We retain records only as long as required by carriers, CMS, and law (generally up to 10 years for Medicare records), then securely dispose of them.

Children

Our website is intended for adult use. We do not knowingly collect information from anyone under 18.

Your choices

You can request at any time to see, correct, or delete the personal information we hold about you, or to stop contacting you. Some records must be retained to meet legal and carrier requirements, and we will inform you if that applies.

Changes to this policy

We may update this policy from time to time. The effective date at the top indicates when it was last revised.

Contact us

Heather Alexander, Licensed Insurance Broker Phone: 770-905-5054 (TTY 711) Email: heathercaresmedicare@gmail.com

Important Medicare information

We do not offer every Medicare coverage plan available in your area. Currently, we represent many organizations that provide a variety of products in your area. For comprehensive information on all your options, please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP).

In Georgia, the SHIP is GeorgiaCares. Heather Alexander is an independent licensed insurance broker and is not connected with or endorsed by the U.S. government or the federal Medicare program.